If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms.

RETURN OF MERCHANDISE PURCHASED ONLINE

For a full refund, return your merchandise to the return address listed on your merchandise, or send an email to our support team for further instructions at: support@officialkaigreene.com

IMPORTANT RETURN INFORMATION

  • We refund any merchandise in resalable condition with a copy of your original invoice to the original payment method if mailed to the address listed above.
  • If your order was purchased using PayPal and returned to us with your original invoice, a Merchandise Credit will be issued.
  • If you choose to use your own carrier you will be responsible for return shipping costs.

EXCHANGE OF MERCHANDISE PURCHASED ONLINE

We exchange any merchandise in resalable condition with a copy of your original invoice. You have three options to exchange your merchandise:

  • List the items you want to exchange on your invoice and send the items back.

You are responsible for return shipping costs. Do not send any additional payment, such as a check, to cover a price difference for an exchange. Your original payment method will be charged or credited when the exchange is processed. Any additional method of payment will not be processed and will be returned to you by mail.

QUALITY OF YOUR MERCHANDISE

ONLINE PURCHASE

If you believe that your merchandise is faulty, damaged, or does not correspond to its description on our website, email us atsupport@officialkaigreene.com.